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Thread: Samsung Kies software issues

          
  1. #1
    Super Moderator GSM_Update's Avatar
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    Default Samsung Kies software issues

    Post any issues you face with Samsung Kies.

    Solve the issues regarding to software installation, software programming or any other bugs.

    Post here and find the solution instantly.

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    Default How to solve Samsung Kies Software Stuck at “Installing Hotfix” Fix

    Solution to fix Samsung Kies Software Stuck at "Installing Hotflix" Fix



    If you have got your Samsung Kies software stuck at "Installing Hotflix..." while installation on my Windows 7 computer It endlessly stays at this screen, evenif you cancel, it does nothing.
    Here’s how you can fix the issue.


    1. Right-click the time in the lower right corner of the screen or press CTRL + ALT + Delete.

    2. The Windows Task Manager will appear. Select the Processes tab, then select the Kies process.




    3. Select End Process and the endless install should close.
    4. Download and install the latest version of Java.
    5. Attempt to install the Samsung Kies software again. The installation should successfully complete this time.

    Have any other issues regarding Samsung Kies Post here

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    Default How to solve Samsung Kies Connection Problem

    Solve Connection issues with samsung kies

    In case of you are not able to connect your samsung mobile to samsung kies software, you can follow the procedure to make the connection work.

    Step by step Instructions:

    1. Unplug the USB cable

    2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
    the PhoneUtil application is launched.
    Choose USB -> Modem and then USB -> PDA mode.
    The good mode should be PDA.
    Even if the mode is PDA, switch to Modem and then back to PDA.

    3. Plug the USB cable.

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    Default Troubleshooting Steps to connect your Samsung device to Samsung Kies

    Here are the few steps which you can follow to make sure your connection with KIES get successfully established



    If the previous steps didn't work, follow these few steps as troubleshooting and you should surely be able to connect your Samsung Device to Samsung Kies on your PC


    Step 1: You should make sure that for KIES to run successfully you should have installed .NET Framework on your PC. Download it from download.com if its not there on your PC. If its there then try to disable antivirus or any firewall protection that is stopping your device from being connected with Samsung KIES. Check whether the problem is fixed or else go to next step.
    Step 2: The problem can be of USB cable that you are using to connect your phone with your PC. If it’s a faulty one, get a new one instead and try again, it should work in such cases. If your USB Cable is fine then proceed with the further below steps.


    Step 3: Do check out your phone memory storage as depending on your data stored at phone memory, if it has less free (unused) memory the Samsung KIES mightn’t show your device even though it’s connected properly.


    If it still doesn’t recognize after free up memory in phone, the only possible solution is to format your phone memory. So it’s important to back up your desired data. It’s simple to do it in your phone. As you have micro SD card on your phone, move your phone memory data to your micro SD card and then hit a reset on your phone. Then go to Menu > Settings > Privacy and then hit Factory Data Reset. Following the on screen instructions and after reboot try to connect your phone to Samsung KIES.
    If you have done that and still the problem continues go to Step 3.


    Step 4: Try connect your device when your phone has completed the media scanning. Media Scanning is the process in which your phone try to ON your phone services when its powered ON. For such reasons try to connect your phone when its fully loaded, normally takes 10 seconds.

    Most of the cases in which the problem of connecting your phone with KIES have been discussed here and if your problem is something different which is not resolved with the above steps, you can comment here what exactly is the problem. Please note that nature of problem can be different.

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